SDI SD0-302 SDI Practice Questions| TestInsights

Question 1

Which one of these options would be a feature of effective management?

ADelivery of work as required

BHigh levels of personal care

CStrict adherence to processes

DFocus on tactical goals

Correct : A

Options Selected by Other Users:

Mark Question:

Start a Discussions

Submit Your Answer:

ADelivery of work as required

BHigh levels of personal care

CStrict adherence to processes

DFocus on tactical goals

Question 2

Which of these options would be one of the three major activities of a Service Desk manager?

ATo organise regular staff meetings

BTo organise the right technology platform to support processes

CTo organise resources

DTo organise regular staff appraisal sessions

Correct : C

Options Selected by Other Users:

Mark Question:

Start a Discussions

Submit Your Answer:

ATo organise regular staff meetings

BTo organise the right technology platform to support processes

CTo organise resources

DTo organise regular staff appraisal sessions

Question 3

In relation to Human Resource and Team Development, which option best describes the types of

planning you should consider?

AStrategic, Tactical, Service Level and Contingency

BStrategic, Tactical, Operational and Contingency

CStrategic, Tactical, Operational and Business Critical

DStrategic, Tactical, Service Level and Business Critical

Correct : B

Options Selected by Other Users:

Mark Question:

Start a Discussions

Submit Your Answer:

AStrategic, Tactical, Service Level and Contingency

BStrategic, Tactical, Operational and Contingency

CStrategic, Tactical, Operational and Business Critical

DStrategic, Tactical, Service Level and Business Critical

Question 4

As a Service Desk manager you need to have good planning skills. Which of these options is a key

element of the planning process?

AAllocation of schedules and budgets

BDefining your role and the Service Desks mission

CSetting goals and objectives

DUsing SMART methodology and setting short-term objectives

Correct : C

Options Selected by Other Users:

Mark Question:

Start a Discussions

Submit Your Answer:

AAllocation of schedules and budgets

BDefining your role and the Service Desks mission

CSetting goals and objectives

DUsing SMART methodology and setting short-term objectives

Question 5

Which of these options is a suitable technique for dealing with stress?

APrimal team scream

BA mix of work and outside activities

CShouting when off the phone

DSticking to agreed procedures

Correct : A

Options Selected by Other Users:

Mark Question:

Start a Discussions

Submit Your Answer:

APrimal team scream

BA mix of work and outside activities

CShouting when off the phone

DSticking to agreed procedures

Curious about Actual SDI SDC (SD0-302) Exam Questions?

Options Selected by Other Users:

Options Selected by Other Users:

Options Selected by Other Users:

Options Selected by Other Users:

Options Selected by Other Users: