Curious about Actual PeopleCert ITIL 4 Foundation Exam Questions?

Here are sample PeopleCert ITIL 4 Foundation (ITIL-4-Foundation) Exam questions from real exam. You can get more PeopleCert ITIL (ITIL-4-Foundation) Exam premium practice questions at TestInsights.

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Total 532 questions
Question 1

Which of the four dimensions' focuses on roles responsibilities and systems of authority?


Correct : A

Organizations and people is one of the four dimensions of service management that influence the effectiveness and efficiency of service delivery1.This dimension focuses on the roles, responsibilities, and systems of authority that are needed to deliver and support services2.This dimension also covers the culture, skills, competencies, and collaboration of the people involved in service management3.Reference:ITIL Foundation - ITIL 4 Edition, page 8;ITIL 4 -- A Pocket Guide, page 19;ITIL 4 Practice Guide: Organizational Change Management, page 7.


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Question 2

Which statement about the purpose or the Monitoring and event management practice is TRUE?


Correct : C

The purpose of the monitoring and event management practice is to systematically observe services and service components and record and report selected changes of state identified as events1.This practice helps to identify and prioritize any issues or opportunities for improvement in the delivery or support of services2.The other statements describe the purposes of different practices: incident management (A), service request management (B), and change enablement (D)3.Reference:ITIL Foundation - ITIL 4 Edition, page 14;ITIL 4 -- A Pocket Guide, page 31;ITIL 4 Practice Guide: Monitoring and Event Management, page 7.


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Question 3

Which practice has a purpose that involves creating closer, more collaborative relationships?


Correct : A

The purpose of the supplier management practice is to ensure that the organization's suppliers and their performances are managed appropriately to support the seamless provision of quality products and services1.This practice involves creating closer, more collaborative relationships with key suppliers to improve efficiency, effectiveness, and innovation2.Reference:ITIL Foundation - ITIL 4 Edition, page 16;ITIL 4 -- A Pocket Guide, page 38.


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Question 4

Identify the missing word in the following sentence.

The purpose of the service configuration management practice to to ensure mat accurate and reliable information about the configuration of [?], and the is that support mem, is available when and where it to needed.


Correct : C

The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of IT assets, and the relationships that support them, is available when and where it is needed1.IT assets are any financially valuable components that can contribute to the delivery of an IT product or service2.Configuration items are any component that needs to be managed in order to deliver an IT service3.Reference:ITIL Foundation - ITIL 4 Edition, page 15;ITIL 4 -- A Pocket Guide, page 36;ITIL 4 Practice Guide: Service Configuration Management, page 7.


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Question 5

Which practice conducts reviews to validate that services are covering the needs of the customer?


Correct : B

The purpose of the service level management practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets1.This practice conducts reviews to validate that services are covering the needs of the customer and to identify areas for improvement2.Reference:ITIL Foundation - ITIL 4 Edition, page 16;ITIL 4 -- A Pocket Guide, page 37;ITIL 4 Practice Guide: Service Level Management, page 7.


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Total 532 questions