Curious about Actual PeopleCert Certified Agile Service Manager V2.1 Exam Questions?

Correct : D

Agile Service Management delivers numerous benefits by combining Agile principles with service management.

A . Correct. Agile Service Management overcomes workflow constraints by improving flexibility and adaptability.

B . Correct. Agile ensures faster delivery of services that meet customer needs.

C . Correct. Agile fosters incremental improvements, increasing the velocity of process improvement teams.

D . Correct. All of the above are true benefits of Agile Service Management.

Benefits of Agile Service Management in ITSM frameworks like ITIL.

Correct : B

A microprocess is a smaller, distinct activity within a larger process that can be managed independently. It contributes to the overall process's goals but operates autonomously.

A . Incorrect. This describes a broader process, not a microprocess.

B . Correct. A microprocess is an independently manageable activity that can be defined, designed, and implemented without requiring extensive integration.

C . Incorrect. This describes a value stream, not a microprocess.

D . Incorrect. This describes an IT service process, not a microprocess.

Agile and ITIL materials on service processes and their subdivisions.

Correct : C

Agile Process Improvement emphasizes iterative, value-driven enhancements to processes, but it avoids unnecessary bureaucracy, such as overly comprehensive documentation.

A . Correct. Agile focuses on identifying and mitigating bottlenecks or constraints to optimize workflow.

B . Correct. Regular reviews, such as retrospectives, are essential to continuous improvement.

C . Incorrect. While documentation is important, Agile prefers documentation that is 'just enough' to support collaboration and delivery, avoiding overly comprehensive updates.

D . Correct. Aligning processes with Agile values ensures that improvements drive responsiveness, flexibility, and customer satisfaction.

Agile Manifesto principle: 'Working software over comprehensive documentation.'

Lean and Agile Process Improvement strategies in ITIL 4 and SAFe.

Correct : B

ITIL 4 defines specific guiding principles that help organizations adopt and adapt practices in a service management context. Let's analyze the options:

A . Correct. ''Start where you are'' encourages building upon existing capabilities instead of starting from scratch.

B . Incorrect. While understanding flow is crucial in Lean practices, this specific phrasing is not an ITIL guiding principle. ITIL focuses more on holistic principles such as collaboration and iteration.

C . Correct. ''Progress iteratively with feedback'' reflects Agile and Lean practices in ITIL, ensuring incremental improvements with customer input.

D . Correct. Collaboration and visibility are key to ITIL 4 principles, promoting shared understanding and transparency.

ITIL 4 Guiding Principles: Axelos ITIL 4 Foundation materials.

Correct : D

The ultimate goal of Lean is to enhance customer value by improving processes and removing waste. Let's analyze the options:

A . Incorrect. While improving process flow and reducing cost are Lean benefits, they are not the primary goal.

B . Incorrect. Removing waste and defects is part of Lean practices but serves the larger goal of delivering value.

C . Incorrect. Eliminating unnecessary functionality is one aspect of Lean software development, not the broader goal of Lean principles.

D . Correct. Improving customer value aligns with Lean's central objective of delivering what the customer truly needs and values while minimizing waste.

Lean Thinking by Womack and Jones: Core principles emphasize customer value.

SAFe Framework: Lean Principles in scaled environments.