Curious about Actual Pegasystems PCBA (PEGAPCBA87V1) Exam Questions?

Correct : C

To satisfy this user story, you need to add a case wide action to the case workflow. A case wide action is an action that users can perform at any point in the case life cycle, regardless of their current stage or assignment status. You can add a case wide action to allow users to cancel an open service request at any time and resolve the case accordingly. Reference: https://community.pega.com/knowledgebase/articles/case-management/86/configuring-case-wide-actions

Correct : B

it allows the parent case to continue before the child cases resolve, as per the requirement. The Wait step can be configured to resume the parent case when a specific status is reached in the child cases, such as payment pending review. This way, the parent case does not have to wait for the child cases to be fully resolved. Reference: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 5: Case Hierarchy)

Correct : B

it suspends the parent case processing until the child cases are resolved, as per the requirement. The Wait step can be configured to pause the parent case until all child cases are resolved. This way, the parent case ensures that all child cases are completed before proceeding. Reference: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 5: Case Hierarchy)

Correct : A

This answer is correct because it sets the maximum time allowed for resolving a medical claim case, as per the requirement. The deadline in the service level defines the time limit for completing a case or an assignment. If the deadline is reached, an escalation action can be triggered to notify or reassign the case or assignment. Reference: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 6: Service Levels)

Correct : D

it routes an assignment so that any available member of the Finance department can perform the task. A work queue is a shared list of assignments that can be accessed by multiple users who have the same role or skill. By routing the assignment to a work queue, you can ensure that any qualified user can pick up and complete the task. Reference: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 8: Routing)