PECB ISO-IEC-20000-Foundation Practice Questions| TestInsights

Question 1

What is the relationship between ITIL and ISO/IEC 20000?

AThey are aligned

BBoth use the same Plan-Do-Check-Act methodology

CISO/IEC 20000 is based on ITIL

DThey have similar management systems

Correct : D

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AThey are aligned

BBoth use the same Plan-Do-Check-Act methodology

CISO/IEC 20000 is based on ITIL

DThey have similar management systems

Question 2

What is the relationship between ISO/IEC 20000-1, ISO 9001 and ISO/IEC 27001?

ADemonstration of conformance for ISO/IEC 20000-1 Information security management requires that ISO/IEC 27001 processes are used

BOrganizations can only be certified to one of them at a time

CCertification of ISO 9001 and ISO/IEC 27001 Is a pre-requisite to applying for ISO/IEC 20000-1 certification

DThe management systems of all three may be integrated

Correct : D

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ADemonstration of conformance for ISO/IEC 20000-1 Information security management requires that ISO/IEC 27001 processes are used

BOrganizations can only be certified to one of them at a time

CCertification of ISO 9001 and ISO/IEC 27001 Is a pre-requisite to applying for ISO/IEC 20000-1 certification

DThe management systems of all three may be integrated

Question 3

How many years is an ISO/IEC 20000-1 certificate valid for the Certification scheme?

AOne

BTwo

CThree

DFive

Correct : C

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AOne

BTwo

CThree

DFive

Question 4

Which is a requirement of incident management for a Major Incident?

AResponsibility shall be assigned for managing a major incident

BOpportunities for improvement shall be identified before the incident is resolved

CThe root cause of a major incident shall be recorded at the time the incident record is created

DThe customer shall be responsible for the definition of a Major Incident

Correct : A

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AResponsibility shall be assigned for managing a major incident

BOpportunities for improvement shall be identified before the incident is resolved

CThe root cause of a major incident shall be recorded at the time the incident record is created

DThe customer shall be responsible for the definition of a Major Incident

Question 5

What is the purpose of information security controls?

ATo enforce the information security policy

BTo monitor information security incidents

CTo control access to the services

DTo address identified information security risks

Correct : D

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ATo enforce the information security policy

BTo monitor information security incidents

CTo control access to the services

DTo address identified information security risks

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