Genesys PC-CIC-Core Practice Questions| TestInsights

Question 1

You have just completed the initial configuration of the CIC server. Currently when you call into your newly configured system, you simply hear a prompt that says "Thank you for calling". You need to configure it to say the company name in that initial prompt.

What utility allows you to change the initial prompt?

AInteraction Administrator

BSystem Manager

CInteraction Attendant

DInteraction Center Business Manager

Correct : C

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AInteraction Administrator

BSystem Manager

CInteraction Attendant

DInteraction Center Business Manager

Question 2

You are configuring an email schedule in Interaction Attendant. You want to send a reply when an email is received so that the sender knows that they should expect a response within 24 hours.

What operation would you use to provide this functionality?

ABuild Reply

BEmail Transfer

CEmail Callback

DSet Routing Options

Correct : A

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ABuild Reply

BEmail Transfer

CEmail Callback

DSet Routing Options

Question 3

You are configuring an email schedule in Interaction Attendant.

How do you configure the system so that Interaction Attendant is monitoring the correct mailboxes?

AConfigure the monitored mailboxes in Interaction Administrator and select them in the E-mail Profile in Interaction Attendant.

BEnter the mailbox addresses in the Mailboxes to Monitor text box in the E-mail Profile in Interaction Attendant.

CSelect the mailbox from the drop-down that lists all the system mailboxes in Interaction Attendant.

DSelect the mailbox in the Default Schedule for the selected E-mail Profile.

Correct : A

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AConfigure the monitored mailboxes in Interaction Administrator and select them in the E-mail Profile in Interaction Attendant.

BEnter the mailbox addresses in the Mailboxes to Monitor text box in the E-mail Profile in Interaction Attendant.

CSelect the mailbox from the drop-down that lists all the system mailboxes in Interaction Attendant.

DSelect the mailbox in the Default Schedule for the selected E-mail Profile.

Question 4

You have configured your default profile and default schedule to have the functionality that you wish callers to have when they dial in during regular business hours. Now you want to assign your business hours to the default schedule so that it will only be used from 8 AM to 8 PM.

How would you assign the business hours to the default schedule?

AYou can't assign a time to the default schedule. You must create a custom schedule and assign the time to that.

BSelect the Daily schedule tab and configure the hours there.

CSelect the Weekday schedule tab and configure the hours there.

DCreate the schedule in Interaction Administrator and use the System schedule page to use the schedule.

Correct : A

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AYou can't assign a time to the default schedule. You must create a custom schedule and assign the time to that.

BSelect the Daily schedule tab and configure the hours there.

CSelect the Weekday schedule tab and configure the hours there.

DCreate the schedule in Interaction Administrator and use the System schedule page to use the schedule.

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