Exin VERISMF Practice Questions| TestInsights

Question 1

What is a notable advantage of implementing Robotic Process Automation (RPA) within service management processes?

AIs it a characteristic feature of RPA that it invariably leads to workforce reduction by automating tasks and diminishing the need for human intervention?

BDoes RPA primarily contribute to empowering employees to engage in more intricate and complex tasks by handling routine and repetitive processes?

CIs the primary benefit of RPA attributed to its ability to enhance the quality of the products produced, as it automates key tasks within the production process?

DIs RPA typically associated with manufacturing techniques and not considered a viable option for improving service management processes?

Correct : B

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AIs it a characteristic feature of RPA that it invariably leads to workforce reduction by automating tasks and diminishing the need for human intervention?

BDoes RPA primarily contribute to empowering employees to engage in more intricate and complex tasks by handling routine and repetitive processes?

CIs the primary benefit of RPA attributed to its ability to enhance the quality of the products produced, as it automates key tasks within the production process?

DIs RPA typically associated with manufacturing techniques and not considered a viable option for improving service management processes?

Question 2

An organization is determined to transition from a reactive "fire-fighting" mode to a proactive operational approach. In the context of the VeriSM model, which element(s) should the organization focus on initially to facilitate this shift in approach?

AShould the initial focus be directed towards the 'Define' and 'Produce' elements, establishing clear service definitions and efficient production processes?

BIs the emphasis primarily centered on revisiting and enhancing governance structures within the organization?

CShould the organization prioritize the refinement of the 'Management Mesh' as the first step toward proactive service management?

DIs the initial focus on the 'Provide' and 'Respond' elements, optimizing service delivery and response capabilities?

Correct : A

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AShould the initial focus be directed towards the 'Define' and 'Produce' elements, establishing clear service definitions and efficient production processes?

BIs the emphasis primarily centered on revisiting and enhancing governance structures within the organization?

CShould the organization prioritize the refinement of the 'Management Mesh' as the first step toward proactive service management?

DIs the initial focus on the 'Provide' and 'Respond' elements, optimizing service delivery and response capabilities?

Question 3

What key element does the "Define" stage in the VeriSM model primarily focus on?

ACreating detailed service blueprints

BIdentifying potential customer complaints

CDefining the principles and guidelines for service management

DDelivering tangible service components to consumers

Correct : C

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ACreating detailed service blueprints

BIdentifying potential customer complaints

CDefining the principles and guidelines for service management

DDelivering tangible service components to consumers

Question 4

In the VeriSM model, which element encompasses the coordination of resources, management practices, environment, and emerging technologies to create and deliver products and services?

AService Blueprint

BService Integration and Management (SIAM)

CManagement Mesh

DService Provider Catalog

Correct : C

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AService Blueprint

BService Integration and Management (SIAM)

CManagement Mesh

DService Provider Catalog

Question 5

Why is the "Shift Left" approach considered beneficial in service management?

AIt reduces the need for automated incident management.

BIt allows service management to focus exclusively on reactive tasks.

CIt increases the efficiency of service delivery by addressing issues earlier in the lifecycle.

DIt emphasizes a centralized approach to incident resolution.

Correct : C

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AIt reduces the need for automated incident management.

BIt allows service management to focus exclusively on reactive tasks.

CIt increases the efficiency of service delivery by addressing issues earlier in the lifecycle.

DIt emphasizes a centralized approach to incident resolution.

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