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Curious about Actual Cisco Certified Support Technicians (100-140) Exam Questions?
Here are sample Cisco Certified Support Technician (CCST) IT Support (100-140) Exam questions from real exam. You can get more Cisco Certified Support Technicians (100-140) Exam premium practice questions at TestInsights.
Question 1
A help desk technician is assisting a customer with setting up access from their Windows computer to a shared company folder.
What should the technician do?
Correct : A
To access a shared folder from a Windows computer, the technician should map a network drive by choosing a drive letter and specifying the path (e.g., \\ServerName\SharedFolder). This enables easy and persistent access to the shared folder.
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Question 2
Which two of the following are supported operating systems for Remote Desktop client connections? (Choose two.)
Note: You will receive partial credit for each correct selection.
Correct : A, B
Windows 11 Pro and Windows 10 Enterprise include the Remote Desktop Host feature and fully support incoming Remote Desktop client connections.
The Home editions (Windows 11 Home and Windows 10 Home) can initiate Remote Desktop sessions as clients but cannot act as a host to accept incoming connections.
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Question 3
A user needs assistance configuring Microsoft Teams so that it will start automatically.
Which category in Teams should the user select to set the application to auto-start?
Correct : A
The auto-start option for Teams is found under Settings > General, where you can toggle ''Auto-start application'' to have Teams launch when you sign in.
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Question 4
You receive a call from a user stating that their webcam stopped working. There have been no operating system updates since it was last working.
Which action should you tell the user to perform first?
Correct : A
The first step in hardware troubleshooting is to check physical connections. Even if no software changes occurred, a loose or disconnected cable can cause devices like webcams to stop working. Software-based steps like updating or rolling back drivers come afterward if the physical connection is intact.
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Question 5
Which action must a service desk technician take to resolve a printer driver failure on a desktop PC?)
Correct : C
A printer driver failure indicates the software component that enables the OS to communicate with the printer is missing or corrupt. Updating (or reinstalling) the device driver software restores proper communication and resolves the issue.
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