Avaya 7392X Practice Questions| TestInsights

Question 1

Which three features on the Vector Directory Number (VDN) form are only Call Center Elite feature related? (Choose three.)

ABest Service Routing (BSR) Application

BVDIM Variables

CMeet-me Conferencing

DAttendant Vectoring

ESkill Preferences (1st, 2nd, 3rd Skills)

Correct : A, B, C

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ABest Service Routing (BSR) Application

BVDIM Variables

CMeet-me Conferencing

DAttendant Vectoring

ESkill Preferences (1st, 2nd, 3rd Skills)

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Question 2

A supervisor wants their agents to automatically log out at a specific time.

Which two administration forms are used to configure this functionality? (Choose two.)

AStation Form

BAgent LoglnID Form

CHunt Group Form

DFeature-Related System-Parameters Form

Correct : A, B

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AStation Form

BAgent LoglnID Form

CHunt Group Form

DFeature-Related System-Parameters Form

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Question 3

A supervisor with console permission cm enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.

Which statement is true about the configuration of this feature?

AThe supervisors class of restriction (COR) must have the field 'Can Force a Work State Change''

BThe supervisors class of services (COS) must have the field 'Add/Remove Agent Skills' set to Y.

CThe supervisors COR must have the field 'Add/Remove Agent Skills' set to y.

DThe supervisors COS must have the field 'Can Force a Work State Change' set to y.

EThe agent's COS must have the field 'Add/remove Agent skills'' set to y.

Correct : C

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AThe supervisors class of restriction (COR) must have the field 'Can Force a Work State Change''

BThe supervisors class of services (COS) must have the field 'Add/Remove Agent Skills' set to Y.

CThe supervisors COR must have the field 'Add/Remove Agent Skills' set to y.

DThe supervisors COS must have the field 'Can Force a Work State Change' set to y.

EThe agent's COS must have the field 'Add/remove Agent skills'' set to y.

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Question 4

Which three items are needed to properly configure a hunt group in an Expert Agent Selection Call center? (Choose three.)

AThe call distribution method

BThe group extension

CVector Directory Number (VDN)

DThe class of Restriction (COR)

EThe trunk group number

Correct : A, B, D

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AThe call distribution method

BThe group extension

CVector Directory Number (VDN)

DThe class of Restriction (COR)

EThe trunk group number

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Question 5

Which two statements describe why the agent's state would be designated as 'OTHER' in a non-EAS environment? (Choose two.)

AThe agents are on calls from another split.

BThe agents are on outgoing calls.

CThe agents are dialing a number to place a call or activate a feature.

DAn ACD call is ringing at their telephone.

EThe agents have pressed thou aux work button.

Correct : C, D

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AThe agents are on calls from another split.

BThe agents are on outgoing calls.

CThe agents are dialing a number to place a call or activate a feature.

DAn ACD call is ringing at their telephone.

EThe agents have pressed thou aux work button.

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