Avaya 6210 Practice Questions| TestInsights

Question 1

Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?

ANew Contact Presentation

BHot Desking

CLogoff Terminal State

DMaximum Open Duration

Correct : A

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ANew Contact Presentation

BHot Desking

CLogoff Terminal State

DMaximum Open Duration

Question 2

Which server type can be configured under Server Settings in the Contact Center Multimedia Administration tool?

AInbound Mail License Server

BInbound Mail Server

CInbound Mail Manager Server

DInbound Mail Application Server

Correct : B

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AInbound Mail License Server

BInbound Mail Server

CInbound Mail Manager Server

DInbound Mail Application Server

Question 3

In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

ATreatments given to the customer while waiting for the agent to end the chat session

BTreatments given to the customer while waiting for the agent to join the chat session

CTreatments given to the customer while waiting for the agent to reply in an existing chat session

DTreatments given to the agent while waiting for the customer to join the chat session

Correct : B

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ATreatments given to the customer while waiting for the agent to end the chat session

BTreatments given to the customer while waiting for the agent to join the chat session

CTreatments given to the customer while waiting for the agent to reply in an existing chat session

DTreatments given to the agent while waiting for the customer to join the chat session

Question 4

You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?

ADatabase Maintenance utility

BRefClient

CHigh Availability

DData export utility

Correct : A

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ADatabase Maintenance utility

BRefClient

CHigh Availability

DData export utility

Question 5

Users of the Outbound Campaign Management Tool require access rights to the Outbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option access?

AConfiguration

BAccess and Partition Management

CContact Center Management

DMultimedia

Correct : A

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AConfiguration

BAccess and Partition Management

CContact Center Management

DMultimedia

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