Curious about Actual APMG-International Change Management Foundation Exam Questions?

Correct : D

According to the Myers-Briggs Type Indicator (MBTI), thinking is one of the four preference pairs that describe how people interact with the world and make decisions. Thinking refers to preferring to use logic, analysis, and objective criteria to select an outcome. The other options are not preferences, but dimensions of preferences. Introvert and perceiving are opposite to extrovert and judging, respectively, while feeling is opposite to thinking. Reference: https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper%2019%20-%20v1.0.pdf (page 11)

Correct : B

Mayfield's seven principles of stakeholder engagement are:

Engagement is a two-way process

Identification is a continuous practice --new stakeholders emerge during a change old ones can fade away

Different levels of engagement are required depending on where people are along the change journey

Engagement requires empathy --understanding what matters most to stakeholders

Engagement requires authenticity --being honest about what can be influenced

Engagement requires creativity --finding ways to involve stakeholders in meaningful ways

Engagement requires courage --being prepared to have difficult conversations

Therefore, option B is one of Mayfield's seven principles of stakeholder engagement. Reference: https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper%2020%20-%20v1.0.pdf (page 11)

Correct : B

According to the Change Management Institute's Change Management Roles Model, there are four main roles in change: Idea-Generator, Sponsor, Change Agent, and Target. Line Management is a sub-role of Change Agent, which is the role that promotes an idea to potential Sponsors and implements the change once it is approved. Line Management tests thinking and advises on effective delivery of change, as well as supports and coaches staff through the change. The other options are not descriptions of the role of Line Management, but rather of other roles or activities in the change process. Reference: https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper%2021%20-%20v1.0.pdf (page 11)

Correct : B

The four-step emergent change process is a tool to facilitate change that emerges from within an organization, rather than being imposed from outside. The four steps are:

Capture what people are experiencing in the present state

Identify what people are experiencing once the changes are complete

Create a vision statement that captures the desired future state

Develop a route-map for implementing the required changes

Therefore, the action that addresses the current consequences of the change not yet being a reality is to capture what people are experiencing in the present state. Reference: https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper%2022%20-%20v1.0.pdf (page 11)

Correct : B

Confirmation bias is a cognitive bias that causes people to pay more attention to facts that agree with their current opinions and ignore or discount facts that contradict them. Confirmation bias can affect how people perceive, interpret, and remember information, as well as how they make decisions and judgments. Confirmation bias can hinder learning and change, as people may resist or reject new information that challenges their existing beliefs or assumptions.

https://www.mindtools.com/pages/article/avoiding-psychological-bias.htm#confirmationbias

https://www.psychologytoday.com/us/basics/confirmation-bias